Cancellation and Refunds
Boat.me has a standardized cancellation policy that we will enforce to protect both Renter and Boat Owner. Each party has the ability to cancel at any time. The fee schedule will be determined on when the cancellation occurs in relationship to the reservation dates. The Boat.me Service Fees are always non-refundable.
If, as a Renter, you cancel your requested booking before the requested booking is confirmed by an Owner, we will cancel any pre-authorization to your credit card and/or refund any nominal amounts charged to your credit card in connection with the requested booking within a commercially reasonable time. If, as a Renter, you wish to cancel a booking after it is confirmed by the Owner but at least 10 days before the booked date(s), we will refund your Rental Fee but keep the Boat.me Fee. If you cancel your booking after it is confirmed by the Owner but it is 10 or less days from the booked date(s), no money will be refunded to you. If the Owner cancels your confirmed booking, we will cancel any pre-authorization to your credit card and refund any amounts charged to your credit card in connection with the requested booking within a commercially reasonable time.
If, as an Owner, you cancel a confirmed booking, you agree that we may apply penalties or consequences to you or your listing, including (i) publishing an automated review on your listing indicating that a reservation was cancelled, (ii) keeping the calendar for your listing unavailable or blocked for the dates of the cancelled booking, or (iii) imposing a cancellation fee (to be withheld from your future payouts or charged to the credit card on file in your account). You will be notified of the situations in which a cancellation fee applies before you decide to cancel.
We reserve the right to the cancellation and refund policy contained in these Terms in the event of extenuating circumstances. The Renter may cancel the confirmed booking by contacting us by email and provide written documentation to support the claim that extenuating circumstances warranted such cancellation. In such event, the Renter will receive a full refund and no payment shall be paid to the Owner. Some examples of appropriate extenuating circumstances include but are not limited to the following:
- A named or numbered storm within 150 miles of the Boat’s pickup location;
- Safety concerns related to thunderstorms or lightning strikes or heavy winds;
- Owner cancellation, no-show, or refusal to allow access to the Boat;
- Unsafe condition of the Boat;
- Material inaccuracy of Owner’s description of the Boat;
- On board features (including water, lighting, bathroom, electrical, heating and air condition systems) that are listed but do not exist or do not function as described or expected (within reason).
Minimum Quality Standards & Owner Responsibilities
If you are an Owner, you are responsible for ensuring that the Boats you list on the Services meet minimum quality standards regarding access, adequacy of the description on the Services, safety, cleanliness, and do not present a Renter with Travel Issues. During the 24-hour period following the Renter’s check-in, Owners should be available, or make a third-party available, in order to try, in good faith, to resolve Renter issues.
Boat Owner Penalties
We reserve the right to penalize owners that cancel reservations or don’t meet minimum quality standards with the following penalties:
- Black out the dates of canceled reservations
- Apply fees equal to the Service Fees if there are more than one cancelation within a 6 month period
- Lower the ranking of the boat listing in search results
- Leave a review on the listing that the owner canceled a rental.
No Assignment/No Insurance
This Cancellation Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Renter, and the Renter has not paid any premium in respect of the Cancellation Policy. The benefits provided under this Cancellation Policy are not assignable or transferable by you.
Modification or Termination
Boat.me reserves the right to modify or terminate this Cancellation Policy, at any time, in its sole discretion, and without prior notice. If Boat.me modifies this Cancellation Policy, we will post the modification on the Site or provide you with notice of the modification and Boat.me will continue to process all pending refunds/disputes made prior to the effective date of the modification.
Entire Agreement and Definitions
This Cancellation Policy constitutes the entire and exclusive understanding and agreement between Boat.me and you regarding the Cancellation Policy and supersedes and replaces any and all prior oral or written understandings or agreements between Boat.me and you regarding the Cancellation Policy. Capitalized terms not otherwise defined herein shall have the meaning set forth in the Boat.me Terms of Service.
You agree that the laws of the state of Florida, without regard to conflicts of laws provisions will govern these Cancellation Policy and any dispute that may arise between you and Boat.me or its affiliates.
Limitation of Liability
IN NO EVENT WILL BOAT.ME’s AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS BOAT.ME POLICY TERMS, EXCEED THE AMOUNT OF THE BOAT FEES COLLECTED BY BOAT.ME FROM THE RENTER. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
YOU ACKNOWLEDGE AND AGREE THAT, BY POSTING A LISTING OR BOOKING A BOAT OR OTHERWISE USING THE SERVICES AS AN OWNER OR RENTER, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE POLICY TERMS.
If you have any questions about the Cancellation Policy, please contact Boat.me via a support ticket.